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COVID-19 Testing FAQ’s
IndyCare is an official COVID-19 testing site listed with the North Carolina Department of Health. The following are frequently asked questions about our testing services.
What is the turnaround time for test results?
The COVID rapid test results are available within 15 minutes. The PCR diagnostic test results are usually available within 2 days. The laboratory antibody test results are usually available within 24hrs. We will notify you of your test results and they will also be available in your patient portal.
Does insurance cover the COVID-19 testing?
All major insurance plans cover the cost of medically necessary COVID-19 visits and testing with zero copay or deductible. To determine if your test is medically necessary, check the North Carolina Department of Health and Human Services guidelines on ‘Who should get tested’ at:
covid19.ncdhhs.gov/about-covid-19/testingHow much does the test cost if I don’t have insurance?
The cost for the video visit with our medical provider and the test together is $179.
The cost for travel testing alone is $139.Do I need to have a visit first to get tested?
Yes, our policy is that an IndyCare medical provider must evaluate you as a patient, document the reason for your testing and possible medical necessity, determine the best test for your situation, and explain how to interpret the results. Testing for travel or other non-medically necessary reasons does not require a visit.
Do you provide testing for travel?
Yes we provide PCR diagnostic testing for travel. Travel testing is not covered by insurance and you do not need a visit first. Follow this link to schedule a travel test. The cost is $139 for the PCR diagnostic test. For tests performed Monday through Thursday the turnaround time is 1 day with results sent to you directly from the lab the following evening. Friday and Saturday travel tests will take 2 days for results.
Is the test FDA approved?
The COVID-19 tests that we provide have received an Emergency Use Authorization from the FDA.
I’ve been exposed to someone positive for COVID-19. Should I get tested?
If you have come in close contact with someone who has tested positive for COVID-19, it is recommended that you get tested. For best results, you should wait 5 days from the time you were exposed before getting tested.
How do I get my Test Results?
We will contact you once your results are available either by text or phone call. Your results will also be available in the IndyCare Patient Portal which is accessible here. You can also get your results directly from the lab by signing up for their patient portal. If you are getting tested for Travel your results will be sent to directly from the lab by text or email and will not be available in the IndyCare patient portal.
What you need to know
What is the coronavirus?
An outbreak of the new coronavirus called COVID‐19 began in Wuhan, Hubei Province, China in December 2019. The virus causes respiratory illness and has infected thousands worldwide. Cases have been reported in the United States.
What are the symptoms?Common signs of infection include respiratory symptoms, fever, cough, shortness of breath, and difficulty breathing.
Additional frequently asked questions about COVID‐19
How can you protect yourself or others from COVID‐19?
You may be able to reduce your risk of infection by washing your hands often; avoiding touching your eyes, nose or mouth with unwashed hands; and avoiding close contact with people who are sick. You can also prevent the spread of the virus by wearing a protective face mask. If you have cold-like symptoms, as a courtesy to your co-workers and others, please remain at home while you are sick. If you share a workstation or equipment with others, consider wiping it down with disinfectant wipes after use.For information about handwashing, see the CDC’s Clean Hands Save Lives website.
What should you do if you suspect you or someone else has contracted COVID‐19?
Update: North Carolina issues new guidance on COVID-19 testingMost people with common human coronavirus illness will recover on their own. Although there are no specific treatments for illnesses caused by human coronaviruses, you can take the following actions to help relieve symptoms if you are mildly sick:
● Take pain and fever medications. Ask your pharmacist how they may interact with any medications you currently take. Caution: The CDC and American Academy of Pediatrics (AAP) recommend not giving aspirin to children.● Use a room humidifier or take a hot shower to help ease a sore throat and cough.● Drink plenty of liquids.● Stay home and rest.● If you are concerned about your symptoms, please call your local health care provider. Telemedicine is a good first line of defense in order to limit potential exposure in a waiting room. IndyCare offers Video Visits which you can book online at telemed.indycarehealth.comWho should be tested for COVID‐19?
On May 15th The North Carolina Department of Health and Human Services issued updated guidance today on who should be tested for COVID-19. The new guidance recommends that clinicians test any patient in whom COVID-19 is suspected.
The new guidance recommends clinicians ensure the following populations have access to testing, regardless of symptoms:● Anyone with symptoms suggestive of COVID-19● Close contacts of known positive cases, regardless of symptoms● Persons who live in or have regular contact with high-risk settings (e.g., long-term care facility, homeless shelter, correctional facility, migrant farmworker camp)● Persons who are at high risk of severe illness (e.g., people over 65 years of age, people of any age with underlying health conditions)● Persons who come from historically marginalized populations● Health care workers or first responders (e.g. EMS, law enforcement, fire department, military)● Front-line and essential workers (grocery store clerks, gas station attendants, etc.) in settings where social distancing is difficult to maintainHow can I access COVID-19 testing?
COVID-19 testing can be performed on patients with a medical provider's order. To get tested you can book an appointment online with IndyCare for a video visit with one of our medical providers. The medical provider will go through your individual situation and determine which test is best for you and then order the test.
All major insurance plans are covering COVID-19 related medical visits and testing at no cost to the patient. If you don’t have health insurance IndyCare may be able to get the cost of your visit and the testing covered. Please inquire with us.Where can you obtain more information?
You can find more information on COVID-19 at these links:www.cdc.gov/coronavirus/2019-ncov/index.htmlwww.cdc.gov/coronavirus/2019-ncov/faq.htmlwww.cdc.gov/coronavirus/2019-ncov/faq.html#protectwww.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/index.html
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